brought brand new sofa , arrived and it was damaged , they had to come out and inspect it , 1 day of work lost , then they had to come out a second time to repair it , 2nd day of work lost. over £300 at a cost to me . was told they would offer me a good will gesture once the work was done why when the repair is done ?? when the repair was done , i was sent an email offering me the cost of a takeaway £40. id rather have a brand new sofa that i paid for and not a repaired one. i found £40 an insult and would rather you didn't both to offer at all. ive sent an email back lets see where this goes . i will add DFS to my email signature . so every time i send an email i will spread the word its the only way i can make my voice louder