I had gotten burned by Nebula, so I looked pretty closely at these guys. They provided good feedback on sequencing progress, which was reassuring.

The reports are ai commentary wrapped around SNP's that are salient for, say, the cardio pulmonary system. The reports show risk, possible risk, carrier, medicine risk, unknown, known no risk for your SNP variance from the reference human genome, with good commentary based on research around the specific variation - there is a lot out there in public sources.

But in addition, they provide an explorer app that allows you to examine your entire genome with references to public data about known variances.

And they provide the raw FastQ data (off the machine) and processed VCF files (though not the intermediate processed BAM/SAM files - though they might on special request). Also an "ultimate compatibility" file which you can upload to other analysis services. In any case, you can preserve the files locally for the future.

I'm pleased with the price, what I got, and timely sequencing. I haven't so far had any interaction with their customer service.