SCAMMERS
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has happened we will refund £38 to account in 3-5 days. Thanks for calling goodbye!” Couldnt explain themselves! Ridiculous they managed to get her details!!!
Reply from Completesave
Hello Nicola, thank you for leaving a review so we could address it.
As outlined in the Membership Terms of Service, Section A: Membership Terms of Service 2. Your Eligibility, "In order to receive a Webloyalty Membership and to qualify for any benefits associated with the Webloyalty Membership (“Benefits”):
(a) Members must be 18 years or older.
If you are under 18, please ensure you do not sign up to our programme as the content contained in the Webloyalty Programme is only suitable for adult viewing. "
For us to investigate your complaint, please provide more details through the request we sent here or via email to mary@completesavings.co.uk and we'll do our best to assist you.