Review of TalkTalk


Rated 1 out of 5 stars

MENTAL HEALTH AFFECTED YET AGAIN

MENTAL HEALTH AFFECTED YET AGAIN
HAD A TEXT SAYING TALKTALK WAS`NT ABLE TO CONTACT ME,WHEN THEY DID`NT.
WAS ADVISED TO GO ON THEIR TALKTALK CHAT.
SO NOW BEING KEPT ON TALKTALK CHAT FOR OVER AN HOUR.BEING PASSED TO SO MANY OTHER TALKTALK CHAT PEOPLE,CAUSING SO MUCH STRESS & ANXIETY.MENTAL HEALT AFFECTED.NOW SPEAKING WITH ANOTHER TALKTALK PERSON NAMED HARSH,WHO AGAIN IS KEEPING ME ON HOLD WHILST HE SAYS HE IS TRYING TO SORT THIS OUT.THESE ARE MY THOUGHTS:TALKTALK LIKE TO PLAY WITH PEOPLES LIVES,WHICH TO ME IS INHUMANE.I SUFFER WITH SEVERAL MENTAL HEALTH DIFFICULTIES.TALKTALK ARE AWARE OF THIS BUT STILL CONTINUE TO IGNORE THE SEVERITY OF THIS VERY SERIOUS MATTER.IT IS TALKTALK`S FAILINGS.TALKTALK SHOULD BE INVESTIGATED INTO WHY THEY ARE ALLOWED TO TREAT ANYONE OF THEIR CUSTOMERS LIKE THIS.THEY SHOULD BE ASHAMED.I WOULD LIKE TO WARN ALL OTHERS.OPENREACH SHOULD ALSO TAKE RESPONSIBILITY AS THEY SENDING OUT SEVERAL DIFFERENT TEXTS FOR DATES,THEN CHANGING THEM BACK & FORE

September 8, 2025
Unprompted review

Reply from TalkTalk

Hi Mr Basson,

We're very sorry to hear about the distress and anxiety caused by your recent experience. The impact on your mental health is concerning, and we appreciate you bringing this to our attention.

Sorry I missed you today. I tried to call to discuss your review and left a message. I will now be overseeing your complaint going forward, and I’ll try to contact you again tomorrow to discuss it further.

Warm regards
Louise
Talk Talk team