Hi there,

I hope you're well and thanks for getting in touch. I am a customer happiness specialist here at Octopus and noticed you left us a review. Thank you for your feedback, it is incredibly helpful to see where we can approve.

I can see the issue has now been resolved with one of our colleagues, we are sorry this took longer than expected! I will pop you a message to see if there is anything else you need.

Kind regards,
Saskia 🐙