HI Gareth,

Thanks for getting in touch — and I’m really sorry about the ongoing delays with your broadband installation. I understand how frustrating this must be, especially with the date changing more than once.

I’ve had a look and can see that your case is being handled by one of our team members, who’s working on getting everything sorted for you. They’ll be reviewing your account and will be in touch to go over any extra questions. They’re also scheduled to follow up with you on 11th September.

we’re doing everything we can to get things moving for you.

Best regards,
Louise
Talk Talk team