Hi Gareth.

I’m sorry to hear that the order journey has not an easy one for you. This is the last thing that we would want.

On occasions we do come across some obstacles which prevent an installation, but we will work with your provider to get things moving. If needed, your provider has a team within Openreach, who they can contact to help resolve any issues.

Your provider will keep you updated, so please keep in contact with your provider moving forward.

Thank you for sharing your feedback

Antony