Utterly appalling
Utterly appalling! I ordered a Chocolate Brown Bodywarmer and received a Red one after waiting for almost three weeks for it to arrive. Have tried to contact Customer Service but all I get is ‘ download our app’ finally I had no choice and did so only to find YOU STILL CANNOT SPEAK TO THEM!
I have become extremely frustrated with this
I’m beginning to believe this company are a scam. DO NOT BUY PRODUCTS FROM THESE PEOPLE!!! So absolutely angry! £34 down the drain for something I didn’t order 😡😡😡😡
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service Team
Lightinthebox