First contact for referrals went great. However when I asked verbally, via email, and on the referral email for more referrals, different information, etc, zilch. Also received reminders for tour appointments a 5 a.m, which woke me up. Overall disappointed in followup. We were in a crisis situation and overall disappointed that advisor did not come through. Still haven't heard from him, a week later, except for automated requests for reviews.