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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's location, service, staff, and facilities, highlighting their positive attributes. People appreciate the compassionate and caring approach, especially when dealing with urgent or difficult situations. The company is often described as efficient, helpful, and available, providing valuable support during stressful times. Consumers value the knowledgeable and personable advisors who understand their needs and criteria. These advisors efficiently schedule tours, provide additional information, and offer helpful tips, saving customers significant time and effort. The company's representatives are commended for their excellent communication, consistent follow-up, and genuine care, making the process of finding the perfect facility smooth and painless.

Based on these reviews

Rated 5 out of 5 stars

When one comes face to face with the inevitable words “mild cognitive impairment” referring to a loved one, it makes it really difficult emotionally to focus on next steps. That’s where A Place For Mo... See more

Rated 5 out of 5 stars

We were match with an AMAZING place that we would have not considered otherwise. Thank you for helping us make my dad's final days on the earth comfortable and peaceful for him and us

Rated 5 out of 5 stars

I spoke with Dawn and told her what I needed, and before I knew it, she was giving me a tour. She was very helpful, understanding and gave really good advice. She also went out of way to follow up an... See more

Rated 5 out of 5 stars

Dawn was excellent on keeping me informed and walking me through the whole process. We found the perfect place (after looking at 5 or 6) thanks to her guidance. Followed up with phone calls and em... See more

Rated 4 out of 5 stars

I never would have found the home where I placed my husband without Home Instead. Instead of being lost in a huge facility with a 6-1 ratio pf care givers, he’s in a home environment with a 1-1 rati... See more

Rated 4 out of 5 stars

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful,... See more

Rated 5 out of 5 stars

Mary could not have been more helpful; she was there with me every step of my search. She always answered my questions within 24 hours; most of the time sooner! If I ever decide to move again A Place... See more

Rated 5 out of 5 stars

place for mom asked me certain questions then used my answers to help find and set up interviews with the places made it a lot easier for me to find a place for my brother

Rated 5 out of 5 stars

Q was excellent in listening to our needs and narrowing down to several options. He set-up and confirmed appointments for tour and then followed up to see how things went and if we had questions. We... See more

Rated 5 out of 5 stars

A Place for Mom was very helpful in finding my Aunt an place to live - their recommendations were thoughtful and fitting. They followed up to make sure that I didn't need any further help - Highly rec... See more

Rated 5 out of 5 stars

At first, I thought A Place for Mom was one of those brokers for nursing homes. After talking with them, I found them to be very caring and concerned about the placement of my dad. When I first call... See more

Rated 5 out of 5 stars

We had an emergency situation with our mother and needed to find her a new home within a couple weeks. I called A Place for Mom and they kicked into action immediately - setting up multiple appointme... See more

Rated 5 out of 5 stars

My mom was living independently until an illness, put her in the hospital, and rehab followed. I had a limited amount of time to find an assisted living community for her, and A Place For Mom made it... See more

Rated 5 out of 5 stars

I was overwhelmed with trying to navigate my way though finding placement for my Dad before he was discharged from Rehab. Keri Gotsch had answers for all of my questions and provided great information... See more

Rated 5 out of 5 stars

I wish that there were 10 stars here. Your company was extremely helpful in my quest for...a place for mom. I loved the fast, simple online questions that within minutes created a simple plan of locat... See more

Rated 5 out of 5 stars

My mother was in a rehab facility and her stay was about to end as far as Medicare was concerned. I really needed to find an assisted living facility quickly for my mother since it was clear that she... See more

Rated 5 out of 5 stars

With a very sudden change in my mother-in-law's needs, we were at a loss for best options, where she would get compassionate care within her budget. APFM was a godsend. They quickly found us a creativ... See more

Rated 4 out of 5 stars

I reached out to A Place for Mom when we were researching for my Dad. I was looking for Memory Care facilities. James was helpful finding places that fit our needs that we could tour. He followed u... See more

Rated 5 out of 5 stars

A Place for Mom was a lifesaver for us when we needed to quickly find assisted living for my dad, who lives in another state. They speedily helped me set up multiple tours that I could attend all in o... See more

Rated 5 out of 5 stars

I experienced people who seemed to genuinely care & want to help in finding the perfect facility for my mom. They narrowed my search to her specific needs & desires & to the best proximity to me. I... See more

Rated 5 out of 5 stars

I had no idea where to begin my search for care for my 97 year old Mom. Saw some info about this organization, made a phone call and received so much helpful guidance. After sorting through my optio... See more

Rated 5 out of 5 stars

Jessica is so easy to work with. She had a clear understanding of how to help my family navigate this new need for our Mother. She had answers for every question we had. She visited my Mother in th... See more

Rated 4 out of 5 stars

They arranged 6 different assisted livings in the area requested. I was rather surprised at how much money A place for Mom earned for a successful referral - several thousand dollars. I truly don’t fe... See more

Rated 4 out of 5 stars

"A Place for Mom" provided loads of useful info. They assigned a sort of case worker (sales person), to personally help me. Friendly, capable, pleasant person. After gathering info over the phone abou... See more

Rated 3 out of 5 stars

Sara was very helpful in the initial stages of our search. Her follow up was minimal, including when I called her. Return calls and e-mails took several days and in some instances didn’t happen at all... See more

Rated 5 out of 5 stars

A Place For mom really helped me narrow down my search for the right location for my father. They made appointments, answered questions, and followed up with me. It took a year from when we started l... See more

Rated 5 out of 5 stars

I really want to thank Sonia. When I was experiencing one of the worst times in our family, she called me to help find a short term assisted living for my mom while she recovered from her surgery. Wi... See more

Rated 5 out of 5 stars

I was beginning to search for an assisted living home and was extremely frustrated and did not know where to start. The whole experience was great. I looked at 2 recommended places and we chose the... See more

Rated 5 out of 5 stars

Robin was so helpful and understanding and gave me really good advice on making my sisters transition easier. I was so confused and trying to find a place on my on was a night mare . Please use A Plac... See more

Rated 5 out of 5 stars

The representative for my area (Nancy) was extremely knowledgeable and personable. She helped me navigate the difficult task of relocating my Dad from Alabama to Vermont. She followed up with me at... See more

Rated 5 out of 5 stars

This is a premier service that I had not known existed. This should be on everyone's list of resources no matter what age they are; everyone will need the information they provide at some time in the... See more

Rated 5 out of 5 stars

A little over a month ago I called A Place for Mom and was fortunate enough to be matched with Georgia, who was an absolute pleasure to work with and so helpful and responsive. We found a wonderful n... See more

Rated 5 out of 5 stars

I needed to find a good place for my mom to live where she doesn't need to cook, clean or worry about much of the day to day. I wanted to find a place where she could stay if and when her care needs i... See more

Rated 5 out of 5 stars

I was very overwhelmed and stressed and everyone was kind and gave me the information I needed to find a nice place for my dad. I was even able to negotiate for a better price to help my dad on a fixe... See more

Rated 5 out of 5 stars

Kelly made the search process easy. I told her exactly what I needed, price range, Medicare requirements, moms memory care needs, and location of where I wad searching. Kelly was so very helpful and f... See more

Rated 5 out of 5 stars

Very good experience being referred to the best memory care Facilities within our are and within the budget. Everyone was great Hamza Iqbal was the contact who I dealt with most and he was excellent... See more

Rated 5 out of 5 stars

Having support is crucial. They provided so much information, helped with many options and resources; we truly had no clue where to start or what was needed, A Place for Mom was there to guide us.

Rated 5 out of 5 stars

Communication. The representative stayed in touch through our entire search process. Even reaching out on weekends. She was also knowledgeable about facilities in our area. We ended up choosing on... See more

Rated 5 out of 5 stars

I was unsure if my dad needed memory care or assisted living. A Place for Mom worked with me to find the right choice. I had the added difficulty finding a facility that dealt with diabetic care with... See more

Rated 5 out of 5 stars

I can’t say enough about how great A place for Mom has been. I checked with another agency last year and was really discouraged but thought I would try one more time and from day one they were spot on... See more

Rated 5 out of 5 stars

This is a much needed service provided at no cost to the individuals and families. When I called, A Place for Mom quickly evaluated the needs of my mother-in-law and provided immediate guidance. Remar... See more

Rated 5 out of 5 stars

Jessica Dudley functioned as my advisor, always helping me define what i wanted and needed. She kept my head focused on important items. She was and is my friend.

Rated 5 out of 5 stars

There was a lot of follow up with my Care Representative, first Sean and then Chris. They were always supportive and allowed me to make the best choice I could for my husband's care.

Rated 4 out of 5 stars

Good communication. Helped me book tours and followed up often. I don't know that their ratings were helpful or accurate though.

Rated 5 out of 5 stars

Christine was very helpful.She provided the information that I needed and followed up to ensure that my requirements were met. I would definitely use this service in the future. Excellent support!

Rated 5 out of 5 stars

A Place for Mom found a place for my friend, who had fallen and moved to a rehabilitation facility after being released from the hospital. They not only found a place that accepted my friend but offe... See more

Rated 5 out of 5 stars

Christy was wonderful and did most of the hard work to find places to visit. She stayed in touch to make sure we were visiting the correct places. Thanks for everything @

Rated 5 out of 5 stars

Our advisor understood our need and criteria. Within a day she scheduled 3 tours for us, did all the leg work to make it possible. She provided additional information and tips to help with the process... See more

Rated 5 out of 5 stars

Through A Place for Mom, we got connected with the right place to move my mom. The representative I first spoke with collected detailed information about our needs and helped me set up initial tours... See more

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Company details

  1. Association or Organization

Written by the company

A Place for Mom is the leading online platform and advisory service providing insight-driven and personalized solutions to family caregivers needing help with their senior loved ones. With the largest national network of senior living communities and home-care providers, A Place for Mom’s mission is to enable caregivers to make the best decisions for their families. Our trusted advisory service is powered by the largest team of local expert senior living advisors, helping hundreds of thousands of families every year navigate the complexities of finding the right senior living solution across home care, independent living, memory care and assisted living. A Place for Mom is paid by the senior living communities and home-care providers in its network, so its service is provided at no cost to families. For more information, please visit https://www.aplaceformom.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Navigating the process for aging…

Navigating the process for aging parents can be daunting. A Place for Mom was extremely helpful in helping us understand the options, answer all our questions, get immediate in-home care to helping us transition to assisted living. All at no cost!! I could email, call and they were highly responsive and helpful. We are beyond grateful for this service!!

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Trusted guidance for your loved ones

Amanda S was like working with your favorite cousin that had the expertise for finding the perfect place for the aging parents. It really was like working with a loving family member. Highly recommend her at For a Place For Mom. We would not have been able to make a quick decision and well-informed one on our own.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Employee

I spoke with Dawn and told her what I needed, and before I knew it, she was giving me a tour. She was very helpful, understanding and gave really good advice. She also went out of way to follow up and make contact a couple days later. Dawn is truly a professional at what she does. Thank you!

October 6, 2025
Unprompted review
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Rated 4 out of 5 stars

I never would have found the home where…

I never would have found the home where I placed my husband without Home Instead. Instead of being lost in a huge facility with a 6-1 ratio pf care givers, he’s in a home environment with a 1-1 ratio of care, 24/7.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

We were match with an AMAZING place…

We were match with an AMAZING place that we would have not considered otherwise. Thank you for helping us make my dad's final days on the earth comfortable and peaceful for him and us

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

There’s no place like home.

When one comes face to face with the inevitable words “mild cognitive impairment” referring to a loved one, it makes it really difficult emotionally to focus on next steps. That’s where A Place For Mom stepped in. I came across an ad and gave them a call. They reviewed my mom’s situation and noted a few details and they got right to work on providing guidance and assistance to narrow down my search for an assisted living facility with a memory care unit. They didn’t expect an answer right away, they patiently sent me quite a few emails with suggestions and reviews on each facility. They helped with scheduling tours and helped answer additional questions. It took about 6 months until the mom was ready for the transition, but it finally happened a couple weeks ago. Since mom was included in the process she knew what she was moving in to. She loves the personal connection and feels right at home at Whitehall Manor.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great resource

Dawn was excellent on keeping me informed and walking me through the whole process. We found the perfect place (after looking at 5 or 6) thanks to her guidance. Followed up with phone calls and emails to make this transition as smooth as possible. Thank you

September 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible Service

Horrible Service! A place for mom did absolutely NOTHING. I did all the personal leg work including the supposed "networking, and contacting". I was left with nothing but thousands (literally) emails and hundreds (Literally) phone calls of "cold sales" people.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Mary could not have been more helpful

Mary could not have been more helpful; she was there with me every step of my search. She always answered my questions within 24 hours; most of the time sooner!
If I ever decide to move again A Place for Mom will first on my list to call for help. Strict attention to what I wanted was always first and foremost in any conversations I had with any of the representatives I talked to, thank you for all the great help provided.

August 9, 2025
Unprompted review
Rated 4 out of 5 stars

You will definitely get plenty of…

You will definitely get plenty of information. And plenty of phone calls. When you find a facility, make sure to let them know, and they will stop the emails and phone calls. The advocate was helpful, attentive and understanding. Would have been 5 stars, but they referred us to Patriot Angels for Veteran's services, who work for a fee. Your local Veteran's Service Commission provides the same service for free.

September 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Helped us to find a place for our dad

At first, I thought A Place for Mom was one of those brokers for nursing homes. After talking with them, I found them to be very caring and concerned about the placement of my dad. When I first called, I got a Southeast Asian call center, but after that, I got better calls. My dad has been evicted from 2 memory care facilities and turned down by several. I called one of the memory care facilities, and they suggested calling Story Point. They were the #1 memory care for dementia care. My dad is a level 3 and has aggression with his dementia. They called every week or so to see how things were going. I would highly recommend A Place For Mom.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

A+ for A Place for Mom

A Place for Mom was very helpful in finding my Aunt an place to live - their recommendations were thoughtful and fitting. They followed up to make sure that I didn't need any further help - Highly recommend!!!!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very great experience

I was very overwhelmed and stressed and everyone was kind and gave me the information I needed to find a nice place for my dad. I was even able to negotiate for a better price to help my dad on a fixed income. Thank you!

August 22, 2025
Unprompted review
Rated 2 out of 5 stars

A skilled nursing facility reached out…

A skilled nursing facility reached out to ask the patient's current facility for medical information/status AFTER I expressly indicated that the patient remains hospitalized and our goal is to return to the current facility. Due to the actions of the skilled nursing facility, with information they learned through A Place for Mom, I am now repairing the relationship with the current facility.

September 5, 2025
Unprompted review
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Rated 2 out of 5 stars

Follow up on requests - no response

First contact for referrals went great. However when I asked verbally, via email, and on the referral email for more referrals, different information, etc, zilch. Also received reminders for tour appointments a 5 a.m, which woke me up. Overall disappointed in followup. We were in a crisis situation and overall disappointed that advisor did not come through. Still haven't heard from him, a week later, except for automated requests for reviews.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support and Follow-Up

Q was excellent in listening to our needs and narrowing down to several options. He set-up and confirmed appointments for tour and then followed up to see how things went and if we had questions. We were on a compressed timeline. Don’t know what we would have done without the assistance.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

A great place

Christy was wonderful and did most of the hard work to find places to visit. She stayed in touch to make sure we were visiting the correct places. Thanks for everything @

August 25, 2025
Unprompted review

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