Review of Oakfield Estate Agents - Hastings


Rated 1 out of 5 stars

My journey with Oakfields was… truly awful

My journey with Oakfields was absolutely awful, they recommended the tenants they put into my property and within a month the calls started, having spent over 12k on the property to make it as lovely as poss for tenants and then Oakfields never completed 1 check on the property or tenants, they wouldn't let ne break the agreement when realised the tenants were from hell but asked to break it when they wanted to leave early, never told me they'd been put on 0% deposit. When tenants left they'd only claim 600 for me on the deposit then took out a 38 fee which they never told me about and so far to date I've paid just under 6k on damage caused by these bl@@dy tenants in 11 months of remting, I'm disappointed, disgusted, furious and would never use them again and this was on their most expensive management service they offer. Which is a complete joke except there was nothing funny about it. Wouldn't use them again if they paid me. Lost £1000's due to this company, absolutely unprofessional and my recommendation would be use another company.
If minus stars was an option that's what I would of given.

June 27, 2025
Unprompted review

Reply from Oakfield Estate Agents

Dear Mrs Kerr,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate you bringing this to our attention. Your comments are important to us, and we’d like the opportunity to learn more so we can address your concerns. Emma Hawkins, Lettings Managing Director has tried to call you to discuss this in more detail and has left a message. Please reach out to Emma on 01424 856923 so we can discuss this in more detail.

Kind regards,
Emma

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