Customer service....NIL points!, asked for a Esim for a new phone a week ago via Tesco chat, while waiting for the Eim -my physical sim functionality has been stopped, contacted Tesco mobile via phone number, said no record of any Esim order, so made a second attempt to order another Esim with customer service advisor- said a QR code will arrive in 3 working days via email, just recieved an update email from Tesco to say my physical sim will arrive in the post soon??? Not sure if the Tesco advisers actually know what there doing. Can somene please advise me how do I get an Esim from Tesco as my physical sim is disconnected. Also Tesco can you please role out some training to your team, as pleasant as they are. Many Thanks