Review for a door I haven't got yet !!!!!!
Have just been asked for a review for a door I haven't even got yet !ordered last month paid £29 for delivery then got an email weeks after saying it was scheduled for delivery which never turned up !had to call customer service which was then told they had problems with their suppliers and it was delayed for the week after.have been told it is a confirmed delivery date but not holding much hope for it.think the price for delivery to get it a month later is shocking hopefully will get the door and not have to deal with them again customer service is very poor.waited for my confirmed delivery date had to call to ask if was been delivered been told another two weeks now not even made !!!! Absolute joke !!
Reply from Kitchen Door Hub
Hi Karen,
Thank you for taking the time to leave us a review—we truly appreciate all feedback. We sincerely apologise for the delay with your door order and any inconvenience this may have caused.
After investigating, we found that the finish you requested was unfortunately out of stock at the time, which led to the delay. We did our best to keep you informed with updates as soon as we received them, but we understand how frustrating this must have been.
We hope that now your door has been delivered, everything is as expected.
If you do require any further assistance in the future, please do not hesitate to contact us.
~The KDH Team.