Dear Pascal,

Thank you for sharing your feedback with us.
We appreciate your honesty and value your opinion.

It's great to hear that you are satisfied with the product itself.
However, I'm sorry to learn about the issues you faced with the delivery process.
We understand the importance of reliable and secure deliveries, and leaving a package unattended is not acceptable.

We will work closely with DHL to investigate this matter and ensure that this doesn't happen again in the future.
Your feedback is crucial in helping us improve our service and delivery procedures.

Thank you for your patience and understanding.
If there’s anything further we can do to assist you, please feel free to reach out.

Best regards,
The Veepee Team