I dont leave reviews often but I am absolutely appalled at the service we received. This is a long in depth one so buckle up. We dropped my husband's car at his mechanic in need of a new transmission. His mechanic tried to call the number given for 2 weeks with no answer. My husband called and they said oh you never signed the contract....we had been paying them for months and no one mentioned it when we had already called them a few times for payments. So he signed and they were like ok your mechanic can call now. He tried again for days. No answer. We had to call again. We asked if they could call our mechanic. It had been sitting in their shop for 2 weeks with the new transmission sitting in the shop waiting to be put in. They did not call and our mechanic still didnt get through. We called again. This time they put the claim in for us. After 3 and a half weeks my mechanic finally got through. But here's the kicker our mechanic put the transmission in the car because he couldn't just let it sit there for almost a month. Well now the warranty service said they will not cover it because they didnt get diagnostics. Our mechanic gave them all the diagnostic information. They still wont cover it. We also asked to speak to a supervisor. We called and they said they'd put in the request. 24 hours later. Still no phone call. We called back the authorization for us speaking to the supervisor had not yet been pushed through. They added a note to push it. Almost 7 hours later still no phone call. We called back and finally got through. They stated there's nothing they will do to cover the work since our mechanic didnt wait the weeks it took to get in contact with anyone. Our mechanic also said their authorization employee who took his phone call was nothing but nasty with him.