I bought my Dacia Sandero three years ago and have done just over 30,000 miles. The car itself has been reliable with no serious problems.

The issue is with the service plan. I paid for 3 annual services up front, but when it came to the third one, Dacia refused to honour the agreement because I’d gone slightly over 30,000 miles — even though I’m still under 3 years. That feels very unfair and misleading.

I tried contacting Dacia customer services and was left on hold for 3 hours 30 minutes without ever speaking to anyone. I then tried Renault, but still no answer. If you ever need customer service, you’re screwed.

The car is fine, but the service plan and customer support have been a huge let-down. Avoid.