Let Down By Volvo & Bells — Faulty Car, Repeated Complaints Ignored

I bought a brand-new Volvo EX30 Twin in May 2024 through Bells Volvo and Santander finance. From the very start, the car has had repeated faults — including a broken charging flap, defective safety sensors, and software bugs. These were not minor inconveniences — they directly affected charging reliability and safe operation of the vehicle.

Despite multiple visits to the dealer and direct contact with Volvo UK, the problems persist. Eventually, an official ACE inspection confirmed some issues were not repairable — including misting on safety-critical vision sensors.

Volvo and the dealership have closed complaint cases multiple times without actually resolving the problems. I’ve now had to raise complaints with the Motor Ombudsman and Financial Ombudsman Service, and I’m considering legal action to reject the vehicle under the Consumer Rights Act 2015.

I’ve spent months chasing answers for a premium electric car I can’t rely on. I would never have expected this level of treatment from Volvo.