Co-op Bank, Southampton Bad Experience
Really poor experience of Co-op Bank Southampton branch. Website states closes at 3pm. Travelled over an HOUR to find branch had closed at 1.45pm due to 'staff shortages". An elderly couple in front said they had arrived just before 1.45pm and had the door shut in their face. Co-op should hire more reliable staff and not mess customers about. And no I cannot do what I need over the phone or online. I won't be banking with Co-op Bank ever again and I will be pleased to be rid of them and their crap service.
UPDATE: I have received a response from Co-op Bank but I do not use Facebook or X. Co-op Bank in Southampton have not said what steps they will put in place to stop this problem occuring to other customers in the future.
Reply from The Co-operative Bank
Hi, I regret to hear about the poor experience you had when visiting our Southampton branch. I understand your frustration with the unexpected closure and the impact this had. I've ensured your comments are passed to the branch and our development team. Please accept my apologies and we'll address the staffing issues in order to improve our service.
I've sent you a request through Trustpilot for your contact information. If you'd like to provide your details, I can arrange a call back for you. Alternatively, you message me on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review. Kind regards – Sammie