Update: Refund Received After Long Delay
I placed an order for earrings with Agapée over one year ago, and to this day, I have not received my item.
After contacting customer service, they acknowledged the delay but refused to provide a proper refund. Instead, they only offered a replacement or store credit. After waiting for more than a year, this is simply unacceptable.
I requested a full refund to my original payment method, but they claim their system can’t process it anymore. This is not my fault, and the responsibility shouldn’t fall on me.
I am extremely disappointed in how this has been handled and will escalate the matter through consumer protection channels if necessary. I share this to inform other customers.
Update (2025): After further follow-up, Agapée agreed to make an exception and processed a full refund via PayPal. I have now received the refund in full.
While I remain disappointed about how long this process took, I do appreciate that the company eventually resolved the matter. For transparency: my experience was frustrating, but in the end, they did issue a complete refund.
A customer who has been patient long enough
Reply from Agapée
Hello Raymond,
We are truly sorry for the situation you experienced.
Unfortunately, incidents can sometimes occur during transportation, beyond our control.
This is precisely why our team is always available to support you and provide appropriate solutions whenever an issue arises.
In this case, you contacted us more than a year after your order was placed to report the problem.
After such a long delay, it is unfortunately no longer possible to open an investigation with the carrier.
That said, we wanted to provide you with a personalized response and have reached out to you by email with a concrete solution.
If you ever need our help again, please don’t hesitate to contact us as soon as possible so that we can assist you quickly and effectively.
Best regards,
The Agapée team 💛