RAC Inflexibilty
I insured my wife's car - started the insurance on the 02/09/25, needed to change it to start on the 01/09/25, when I asked RAC to change to a day earlier, the new yearly price went up @ £80. RAC explained something about 'brokers' fess etc, but it simply seemed that they were taking advantage. I cancelled within an hour of arranging the policy, I lost £25 deposit. I then reinsured with another provider for £100 less than RAC - moral of the story = RAC offered no flexibility or understanding. The 'agent' online was almost scoffing and rude. Do not use this company, there are stronger competitors who offer far more flexibility.
Reply from RAC Car Insurance
Hi Rick,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with us and that we weren’t able to meet your expectations on this occasion.
We understand how frustrating it can be when a simple change, like adjusting a start date, results in a change in premium. Insurance pricing can vary based on a number of factors, including the start date and associated risk levels calculated by our underwriters. These changes are not always intuitive, and we appreciate that this can be disappointing — especially when it results in a higher cost.
We’re also sorry to hear that you felt the service you received was not up to standard. That’s certainly not the experience we aim to deliver, and we’ll ensure your comments are passed on to the relevant team for review and further training where appropriate.
If you're still happy to give us another chance to look into this and see if we can help further, please email your policy details over to socialresponders@bglgroup.co.uk. We'd love the opportunity to put things right.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many Thanks Laura