Rigid return policy. Bought my wife a bag for her birthday a few weeks ago. I gave it to her this morning and her reaction was "this is the ugliest thing I've ever seen in my life". I tried to return it, but was 3 days past the return date. Company would not work with me. Actually suggested I give it to a family member or donate it. Resisted the urge to tell them where they can stick it and just decided instead that this was a $75 lesson: This brand is garbage, customer service is lousy, and the owner seems like a real prick, based on his self-adsorbed-ego-boosting social media posts.