Dreadful experience
Dreadful experience. Booked a test drive. On arrival kept waiting for far too long, then left to look at car on own and test drive the car on my own. Sales advisor became very patronising after I explained I was a cash buyer. Needless to say, bought a new car elsewhere.
Reply from Carbase
We're sorry to hear your visit didn’t meet expectations and that the experience felt impersonal and unwelcoming. It’s certainly not how we aim to treat customers, regardless of how they choose to purchase a vehicle. Your comments have been shared with the management team so that we can review what went wrong on this occasion and take steps to improve. If you’d like to discuss your experience further, please feel free to contact us at complaints@carbase.co.uk
or call 0117 911 5428.