All my interactions with Polly at a Perfect Pet have been great! She is incredibly helpful and very warm and friendly - you get the impression that she is genuinely interested in you and your pet - you’re not just another customer number.

In a world gradually being taken over by chat bots and AI, it’s refreshing to have a conversation with an actual human who understands your problem and can resolve it quickly. Other financial institutions could and should take a leaf out their book!