I ordered a sofa bed from Home Detail, having spent an age checking out sofa beds online.

Initially, I spotted the sofa bed on both the B&Q website and Debenhams, both advertised as sold by Home Detail and at around £100 higher price than going direct to the site.
Having read a bunch of reviews on here and elsewhere ( People mainly moaning about the courier ), I took the plunge and ordered - PayPal, so I've got some protection if things go wrong.

Emails received from Home Detail confirming the order, then that was followed up with confirmation from the courier AIT, who sent a very polished video explaining what to do on the delivery day, clear the area, etc and confirmed the delivery date.

(I've read horror stories regarding a courier company called Arrow, but AIT are not affiliated in any way)
On the day, we had a confirmation of delivery time, then an update to say that the guys were running late due to a trailer issue and then a revised delivery time.
Couriers turned up as promised and delivered the 2-box sofa bed to exactly where we wanted it in the house.

Both chaps were polite and professional and hauled a huge, awkwardly shaped box between them into the dining room for storage.

The ordering and delivery process was very smooth - I've not unpacked the item yet, but any issues with that, if they arise, are a different matter.

Overall, 10/10.

Communication from the seller and courier is beyond what I'd normally expect, and if you are in doubt that the company is legit, as the price is too good, then you can rest your mind.

The only thing I would recommend Home Detail improve on is making the 4.8 **** banner at the top of their website linkable to Trustpilot, as it does look a bit dodgy when you can't click on it and screams scam site.

You have great reviews, so push that with your marketing!