Up until my most recent Freebird purchase, I had a great experience and truly loved all my Freebird boots and booties.

My last purchase was the Roadey - Ice in my usual size 6. Based on the measurements listed on the website —

16 ¾” Shaft Height

13” Mid-Calf Shaft Circumference

15” Top Shaft Circumference with adjustable buckle

I was confident they'd fit perfectly. Since they were also on sale, it felt like an easy decision.

However, when the boots arrived last week and I tried them on, I was shocked to find that I couldn’t zip them up completely. The actual shaft circumference is at least 2–3 inches smaller than advertised. I don’t have wide calves, so I was incredibly disappointed that these beautiful boots were unwearable.

I contacted the company, expecting a reasonable response, but was met with none. There was no acknowledgment of the inaccurate sizing information or responsibility for the misleading measurements. I was told the boots were a final sale and absolutely no return or refund could be authorized. I was also told that, due to their current status in "receivership," they’re operating under strict limitations—whatever that’s supposed to mean.

Overall, it’s been an awful experience. Sadly, this will be my last purchase from Freebird. There was no accountability for false advertising, and the customer service was severely lacking.