I had a fall in the shower at home and sheared one of the hinges on the ‘flipper’ . I contacted Kudos via their customer service on their website.
Their response was quick, they asked for some further info and despatched the hinges within 24 hours.
It was a pleasure to deal with such good customer service, it is indeed a rarity these days.
If there were 6 stars to give , I would.