The way Kroger's receipts are organized can be confusing! We purchased several Proctor & Gamble products to get the 'buy two - get $5 off each' and to also take advantage of other dollar-off deals on P&G products. When we looked at our receipt, we noticed that on lines beneath some of our P&G product purchases, it showed "$1 off" but that the one-dollar deductions didn't line up to the items that should have had $5 off! So, I called the store to explain what happened and the customer service clerk was very helpful and said to bring back the receipt next time in the store and that they will take care of it! That kind of friendly attention to the matter is much appreciated! However, there was also some musing on his part about whether there might have been a limit on the number of items that could be purchased for the promotion. If so, there certainly wasn't any signage indicating that policy. Furthermore, I didn't purchase any duplicate products to claim the $5 off part of the promotion. (Sometimes duplicate items are disqualified when using a coupon or promo.) Curious about whether that was indeed the policy (to limit the total number of items per customer in the P&G promo) I called their customer service number and was happy to find that they were working on a Saturday! However, I was put on hold and while I was waiting a rather long time, I very carefully examined the receipt again. Yes... only $1 deductions next to certain items and no $5 deductions shown. However, when I looked at the very bottom of the receipt, before the total, there is a $10 deduction, but with no explanation! We just assume that is the savings from the P&G promo for the two most expensive items. I also noticed on the receipt something a bit odd. The font for the phrase "You saved..." with the dollar amount is in a BIGGER bold font than the total spent in the transaction!
Kroger needs to improve the clarity and precision of their transaction receipts!