One of the laughable features of James Gibb Residential Factors is their shameless attempts at cancelling out negative comments made by genuine reviewers on Trustpilot by having their (JGibb's) own employees post (fake) positive comments so that their TrustScore won't look so dismal. You will note that JGibb's current TrustScore is 1.9 ("Poor"), but it would've been worse had only genuine comments been included. 63% of reviewers gave the company 1-star and 29% gave it 5-star. But here's the kicker -- move over to Trustpilot's "Speirs Gumley" page. (Speirs Gumley and James Gibb are both owned by STRATHSPEY CAPITAL.) You will see that Speirs Gumley has a 4.4 ("Excellent") rating, with 46% of reviewers giving it 1-star and 47% giving it 5-stars. This is astonishing, because back in February 2025, when I last checked its score, Speirs had (if memory serves) ALL reviewers giving it 1-star. There was no one giving it 2, or 3, or 4, or 5-stars. Quite clearly, Speirs Gumley employees have gone out of their way to post fake reviews in order to spruce up their image on Trustpilot. It's far easier to influence the scoring system (by writing fake reviews) when you have just 57 reviews, in contrast with James Gibb's 750+ reviews. Speirs, it seems, have been working overtime to burnish its reputation and it's working, cause they've now got an "Excellent" rating. Don't you just love these con-artists?