Good Afternoon and thank you very much for your feedback.

We are of course very sorry to hear about the frustration you've experienced with the delivery of your order. We completely understand how upsetting it must feel to be told something is delivered when you haven't received it.

Please rest assured, we absolutely do not believe you've done anything wrong. Our goal is simply to make sure you receive your order. Sadly, once the courier confirms delivery, our options as the sender are limited - once we have this confirmed from the courier we cannot resent the item or refund as this is the courier policy. We do all in our power to try to communicate with the courier how the parcel was delivered and any proof of delivery information.

As we have not information of your order - we cannot directly help you, but we suggest at this stage to double check again with neighbours, household members, or nearby safe places where parcels sometimes left.

We truly value your custom and regret that your experience has been affected by the courier's service. Please let us know if there's any further information we can provide to support you, Thank you / Perfume-Click Team.