Refusing to collect and refund
Ordered a slide via Argos. It was delivered faulty which has been acknowledged by Plum Play yet after many weeks they still refuse to collect it. They offered to send a new one which we refused we just want a refund as is our right for faulty products. It makes no sense as they would have collected it if we accepted a replacement but refuse a refund. I'm still trying to get Argos to sort out as I paid them and Plum is their 3rd party supplier. I would not order from this company again.
Reply from Plum Play UK
Hello Caroline,
Thank you for your feedback, and I’m very sorry to hear about the ongoing difficulties you've experienced with your order.
I can see we have since raised an order for some replacement parts to be sent out to you, which have now been delivered and signed for.
I’m truly sorry for the inconvenience and the delay, and we do appreciate your patience. If there’s anything else we can do to assist or help speed up the communication between parties, please don’t hesitate to let us know.
Kind Regards
Plum Play review team