I had a very unique situation. I live in the tiny West African country of Benin but am a citizen of the United States. I didn't fit neatly into any of the websites that livingdna had created to provide their product. However customer service worked with me, actually added additional options just for me, and sent the package out. The response time was amazing! The analysis was done early. I am so very happy that excellent customer service still exists and I was able to benefit from it.