From the time we purchased, the company provided poor service and support. So, we cancelled the monitoring but did not request a refund for the equipment. When we tried to add sensors that we had already purchased, we were told that we cannot because we no longer pay for monitoring. Since we already paid for the devices, it seems we should be able to use them without monitoring. The company at no time told us we would effectively lose the ability to use the equipment if we cancelled monitoring. Very unfriendly service.

In the week since
I posted the review, Cove replied, implying it would address my issue. Instead, Cove has failed to call when asked, its reps have hung up on me and the end result is that they will not honor my ownership of the equipment by letting me access the Cove app so that I can add sensors I bought with my original purchase. In short, my decision to cancel Cove was a good one. It has proven it remains a lousy company with no commitment to full disclosure or customer service, no matter how many replies it writes to valid reviews like this one.