I have just had to euthanize my best companion Oscar a 15 yr old persian boy who I loved dearly and who loved me back. He had bloods taken about a month ago and I was told he was in perfect condition - nothing at all wrong but sadly since then he developed a mass under his tongue which was cancer. He was able to eat and hung on for another 8 days but then it became clear I had to make that awful decision. I elected euthanasia with a private cremation and to have his ashes back. I did expect my claim to be met for the euthanasia but I also expected I would need to pay the excess. However, I received a lovely letter from Pet Plan beautifully worded and a cheque for the entire amount. Excess was waived as a kind gesture of good will. I was so taken aback I had to ring to say thank you for such a lovely gesture when I was in such a sad place, I really appreciated it so much. It means such a lot when you are grieving to have such a nice kind gesture and sympathetic words from Pet Plan.