Waiting for refund. Now paid
The suitcase came in perfect order but was too big. I contacted the company and they arranged a very efficient pick up by another company maybe Yodel who arrived with a labelbut I have since heard nothing about a refund. There is no phone number to speak to anyone and I can’t find my order number. I am not sure about the order date as info has vanished from my I pad.
I am pleased to say that after exchanging a few emails I have now been fully refunded.
Reply from Dunelm
Hi Anne Beach,
I am sorry for your recent experience regarding your return and that you have not heard anything regarding your refund and have not been able to reach us. I can certainly understand your disappointment.
Please know that your feedback is crucial, and we’re committed to resolving this issue, the returns process can take up to 7-10 working days from the collection date to receive the email confirming your refund, for more information regarding the timescales please visit https://www.dunelm.com/info/help/returns-and-refunds
Please contact customer.service@dunelm.com with your case reference 08430941 for immediate support and we will be happy to look into an update on your refund.
Thanks, Emma