I attended the Mariah Carey concert at Sandringham (15 Aug 2025) and it was the most unsafe, distressing, and poorly managed event I’ve ever been to. What should have been a joyful night turned into chaos.

Accessibility: I was on crutches with a broken foot. Before the event I was wrongly told accessible toilets were “only for long-term disabled customers” – an outrageous and unlawful response. On arrival, staff had no clue where the access tent was. The 'accessible viewing' space was on a slope and the toilets were a disgrace: only four units for hundreds of disabled people, but being used by everyone which resulted in long queues. No sanitary bins, no running water and filthy conditions.

Safety & Security: Bag checks were superficial at best. Guests were funnelled behind the stage, causing dangerous congestion. Stewards were too few and completely unprepared. It was hard to see how any proper risk assessment had been carried out.

Facilities: Toilets were inadequate and disgusting, water points impossible to find (when we did it tasted of chlorine), and the medical tent invisible. Guests couldn’t bring single-use bottles in, but then drinks were sold in single-use plastic cups - totally hypocritical. Also told no food to be bought in, but lots of people had food. Queues for refreshments were outrageous, food was awful and overpriced. The whole event, including the long gap between performances, was clearly just a way to squeeze more money out of guests.

End of night chaos: When the show finished, fences were broken down and people stampeded into the disabled area. A fight broke out and stewards were powerless. Taxis that had been promised didn’t exist. Instead, private coaches were charging £20 cash only to Kings Lynn, which left many people stranded without signal or options. Traffic leaving the estate was gridlocked for hours with no toilets available, leaving women humiliated and desperate as they used nearby bushes.

It honestly looked like a disaster movie. Hundreds of people walking around not knowing what to do or where to go and receiving no support from staff.

This event breached basic duties of care under the Equality Act, Health & Safety laws, and licensing conditions. Guests were neglected, safety ignored, and thousands of paying attendees abandoned in unsafe conditions.

HeritageLive should be ashamed. I would never attend another of their events, and I urge others to avoid them too. The one-star reviews here are fully deserved.