Ordered a Reina towel rad and a Reina Mini thermostatic heating element from Heat and Plumb. Both installed by qualified and highly experience by tradesmen. The Mini thermostatic control worked fine then I turned it off. And now it won't start again ... totally dead. Sent a video to H&P to prove. Now I'm stuck in the middle. Reina say they need to know how the guys fitted it to make sure it was commissioned properly - because if it wasn't the element will be destroyed!!! Heat and Plumb doing nothing ... just sending messages. I'm trying but I can't talk to the fitters directly as done via a loft conversion co. Reina won't send a copy of the installation instructions for me to check what was or wasn't done, saying it would have been in the box .. so they're creating a stand off. Very hacked off!!!
I'll probably need to bin the Mini and get something from a decent company.