Won’t refund my money
Disgraceful customer service, will not refund my money because I mistakenly clicked return to gift card and apparently this cannot be changed. I am unsure how that even makes sense. Not willing to even try help and resolve the issue just adamant they cannot give me back my money. Never shopping here again
Reply from Nastygal
Hello Jessie
Thank you for taking the time to leave a review on your recent experience.
I'm sorry to hear you are unhappy with the recent refund selection for your recent return.
We have introduced a new option in how customers can receive their refunds. Now you will be offered a refund to Gift Voucher – this option will earn you an extra 10% on top of your refund amount.
Or a refund to your original payment method – this will go back to your payment method, with no extras.
When you start a return you will now be prompted to select one of the two options before you can continue.
It is a customer’s responsibility to ensure you are carefully reading and understanding the options available before continuing to the next page/step.
These options are clearly set out online and selections made at this stage are final once you continue.
We appreciate your input, and we hope you decide to give us another chance in the future.
Take care.
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