We are sorry to hear about your experience with this order.

Our service promise is next day delivery on orders placed before 4pm, and in the vast majority of cases this is achieved. In this instance, the delay was caused by courier handling outside of our direct control. We recognise, however, that it is our responsibility to keep customers informed and to ensure a timely resolution, and we regret that our communication with you did not meet expectations.

Next Day Camera is a genuine UK retailer. Where delivery fails to meet the promised timescale, customers are always entitled to a full refund or alternative remedy under the Consumer Rights Act 2015.

We apologise again for the frustration caused and continue to work closely with our couriers to minimise the risk of similar delays in future.