Bought a mattress. It was supposed to be delivered the next day as I need it urgently. I got a delivery notification with a time slot. Then I got a notification saying that they were running late. I called support, and they said it could turn up until 8pm so I stayed in all day. I called again the next day, and customer services just said that it was going to be delivered, but I eventually got a call back from the depot confirming it wasn’t out for delivery and they’d deliver it the next day by 12pm. The next day, again, there was no delivery. The powerless customer service team are unable to contact anyone on the ground for information or escalate cases to someone who can do anything useful. I’ve now been recommended to ask my supplier to raise a complaint on my behalf. I guess I’ll be sleeping on the floor!