A sales person called after I signed up online. He wanted me to upgrade to lifetime membership. When I told him I could not afford it, he was pretty rude and put a lot of pressure on me. I tried to tell him I no longer use credit cards as I am retired and on limited income. I know young people and sales people who rely on commission want to sell, sell, sell, but when someone tells them they have no more money for the month, they should listen and not make fun or pressure the person to whom they are speaking. It took a bit to get the first email, and I asked him to resend-he attempted to kiss me off-I asked again and he said he would pass it on. I assume he did because I quickly received many emails. Thanks to the office who sent them. They get a 5 stars, but the guy who called needs some people skills.