Photography still lacking as many times…
Photography still lacking as many times an item photographed is just a "part" of the product. Sometimes many "parts" and not an entire view of the garment.
Description of fabric could be improved.
Many Sellers LACK professionalism in RESPONDING back to potential client. This is very frustrating. In some instances I've chosen to politely ask the Seller to please respond to my initial question(s) regarding an item sizing specs and Seller still doesn't respond back. It may be a hobby for some but feel Seller(s) still needs to be professional and courteous. Many of the items that I'm interested in purchasing are $1000- $3000. It would be foolish for me to purchase anything without first having measurements. Unfortunately I end up "passing" after attempts to communicate with Seller(s) fall short. Vestiare Collective might want to look into this issue. I know I'd purchase more and I bet other potential clients would as well.
Reply from Vestiaire Collective
Dear Andie,
Thank you for bringing this matter to our attention.
We acknowledge your concerns regarding the details and images of the item listed on our platform, as well as your communication with the seller.
Our objective is to ensure that every item on our platform is represented with the utmost accuracy. We are committed to maintaining a safe and reliable marketplace for both buyers and sellers.
It is essential to recognize that the seller holds the responsibility for providing an accurate description of their item at the time of listing. This encompasses stating the correct condition, size, and any imperfections associated with the item.
To facilitate this process, we furnish sellers with guidelines and tools to assist them in creating detailed and honest listings. We encourage buyers to thoroughly review all photos along with the complete description prior to making a purchase. Should you receive an item that does not align with its description, we kindly ask you to contact our support team within 72 hours so that we may assist you with your concern.
With regard to communication with a seller, please be aware that they may not be online when you send a message. Therefore, we recommend utilizing the comment feature on the item’s listing page. When the seller logs back in, they will receive a notification and can respond to your inquiry.
Please note that during our quality checks, we rely solely on submitted photos and descriptions to ensure transparency and accuracy for all customers.
We appreciate your understanding and patience in this matter.
If you require further assistance, please do not hesitate to contact us.
Best regards,
The Vestiaire Collective team