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I deposited €430 and played from Germany — which is not listed as a restricted country in Playamo’s own Terms and Conditions. After winning €4,000 fairly, they suddenly closed my account and confiscated my entire balance. Their reason? Alleged violation of country restrictions because my residence is in the Netherlands — even though I was physically in Germany while playing.

They accepted my deposit without issue, allowed me to play freely, and only after my big win did they enforce this “restriction.” I fully cooperated with their verification requests, providing all identity and banking details, but they refused to pay out my winnings.

Now, they’re offering a vague “refund” with no clear amount or timeline. This feels like a deliberate tactic to avoid paying legitimate winners.

To add, their Terms and Conditions contradict themselves:
• Their website states VPN use is allowed but may cause connection issues.
• Their official PDF terms strictly prohibit VPN to bypass blocks and warn of confiscation.

This inconsistency is misleading and unfair to players. If there truly were restrictions, they should be enforced transparently at registration or deposit — not after a big win.

Playamo is blacklisted by Casinomeister for denying legitimate winnings and unethical practices.


I’ve filed formal complaints with Casino Guru and AskGamblers and urge everyone to avoid this operator until they improve their fairness and transparency