I requested replacement parts
I requested replacement parts. I was sent a link; which was useless. No one has bothered to reply to my subsequent inquires. Its bad enough that the original construction was such garbage.
I have purchased 5 items from your company and encouraged a friend to by another. I hope your strategy of using garbage parts and then ignoring customers works because, as far as I'm concerned, I am done with GoSun.
Reply from GoSun
First, we want to sincerely apologize for the frustration and inconvenience this has caused you. We completely understand how disappointing it is to experience issues, especially after being such a loyal customer and even recommending us to others.
We’ve located your recent email and can see why you’ve been waiting for a proper response. The delay was never our intention. We’ve already pulled your request and are now checking with our Warehouse Team to confirm if the replacement parts you need are available. Unfortunately, our warehouse does not operate during weekends, so we’ll be able to provide you with a clear update by Monday.
We truly appreciate your patience and understanding while we work to resolve this. Your past support means a great deal to us, and we want to assure you that we are committed to making this right.
Thank you again for bringing this to our attention — we will personally follow up with you as soon as we hear back from the Warehouse Team.