Hi alex,

Thank you for sharing your feedback about your Click & Collect experience at our Odense store. Our specialist team has received your feedback and will review it internally to help improve our service.

Here's how our Click & Collect typically works:

When items are in stock, they're ready within 30 minutes. For items coming from our central warehouse, it takes 2-5 business days. Our store team always checks items before sending pickup notifications to ensure everything's in perfect condition.

We know the back-to-school season brings extra challenges, and we're working to keep our service running smoothly even during these busy times. If you'd like to share more specific details about your experience, I'm here to help address any particular concerns.