This company should not be given NHS contracts to manage appointments. Whoever commissioned them clearly has no idea about software. The interface to book appointments is buggy and clunky, probably hasn't seen a software update in ten years. It's also not fit for purpose. For example, today I can't actually book a blood test, as the only appointments showing are hours away from where I live and the list refuses to update with locations near me. On other days you have to endlessy scroll through a very long list, which only shows in alphabetical order of the pharmacy name. Location doesn't work even though enabled in my browser. The map doesn't work. I could go on...