Good Morning S L,

Firstly, please accept our sincerest of apologies for the issues you have been experiencing in relation to the annual price increase.

I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.

If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.

Many thanks
Rebecca
Customer Experience Team