I spent an hour online chat then a person on the phone.

Next I wrote to the email address displayed online

Date: Tue, 5 Aug 2025 14:39:30 +0000


Subject: re Order # 205-5268996-2601943

BIOFAIR Organic Rice Quinoa Fusilli 250g (PACK OF 6)

This said it would arrive the following day. It did not

It now says the 11th of September.

I need it urgently as I am gluten free and going away.

I tried your online chat and speaking to an adviser on the phone.

I explained and was told I could cancel or request a refund

Neither work as it says it is dispatched??? And I cant get a refund on food.

You have waisted over an hour of my day I have no food or refund.

CANCEL AND REFUND IMMEDIATELY

They wrote
Hello from Amazon,

You've written to an address that does not accept incoming e-mails and which is not a contact channel for Amazon related complaints.

You can find answers to common questions by searching or reach out to us for any request including complaints by clicking contact us at the bottom of any Help page.

In order for us to better assist you we've provided some links below to help answer some common questions.



Thank you for shopping at Amazon.co.uk. We hope to see you again soon.

Sincerely,
Amazon.co.uk Customer Service


THIS IS ALL THE THINGS THAT DON'T WORK