This comes from China..good luck getting it
This comes from China. Good luck getting it. They use a cheap delivery company who is not for “losing” packages. The company expects you to deal with the delivery company even though the address is correct and the house is fully accessible although they state it isn’t). So I waited weeks and have asked for a refund with no luck. I will update if that changes.
Reply from Heusom
Hi JE,
We want to clarify that while our products are shipped internationally, we work with trusted delivery partners to ensure your order reaches you in a timely manner. We understand how frustrating delivery delays can be, especially when tracking information doesn’t reflect the actual status. We also understand that sometimes delivery companies can make errors, but we are here to assist and resolve any issues with your order.
Our refund policy is clear, and we process refunds once the product is returned. If you’ve encountered any issues with the return or refund process, please contact us directly at help@heusom.com with your order details, and we’ll work to resolve this as quickly as possible.
Thank you for your feedback, and we’re committed to ensuring a better experience moving forward.
– The Heusom Team