Hello David, thanks for taking the time to leave a review, we appreciate your feedback 

If you need help with anything at all, then the best way to get in touch is to send us a DM at @britishgashelp on X, or a PM on Facebook using #trustpilot. We can then update you there directly over message. Alternatively you can use Live Chat on our website, or call us on 0330 808 3880, Mon-Fri, 8am-6pm, & Sat 9am-2pm. Thanks, Lucy