I ordered a pair of jeans from Stradivarius during their sale, expecting a new item. What I received had visible signs of wear, dirty areas around the pockets, and was missing one of the original labels — clearly a returned or used item.

I contacted customer service expecting a proper solution. They confirmed the item was out of stock and couldn’t be replaced. Fair enough. But instead of offering a partial refund or even a discount for an item that clearly wasn’t in new condition, they offered me free shipping on a future order, which is useless unless I spend more money with them.

I decided to keep the jeans because I liked the style — but that doesn’t justify how poorly this was handled. No accountability, no compensation, just empty apologies. This isn’t what I expect from a brand that pretends to care about quality or customer experience.